Customer Service & Invoicing Specialist

ID Logistics US; Salt Lake City (UT); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision (Options)

401K with matching program

STD, LTD

Vacation and sick time

Friendly and Open-Door culture

Descripción de la vacante

ID Logistics US in Salt Lake City is seeking a Customer Service professional to handle inquiries, process orders, and address complaints with a prompt, courteous approach. You will work closely with customers and on-site management to resolve product inquiries, discrepancies, or billing issues while maintaining strong communication.

The role emphasizes safety, teamwork, and adherence to GMPs, with benefits including medical and 401(k).

Formación

• High School Diploma or GED; or equivalent combination of experience and education.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsabilidades

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Conocimientos

Verbal communication

Written communication

Data entry

Computer skills

Customer service

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

ID Logistics US in Salt Lake City is seeking a Customer Service professional to handle inquiries, process orders, and address complaints with a prompt, courteous approach. You will work closely with customers and on-site management to resolve product inquiries, discrepancies, or billing issues while maintaining strong communication.

The role emphasizes safety, teamwork, and adherence to GMPs, with benefits including medical and 401(k).