Warehouse Customer Service Rep - Mon to Fri 8:30am-5:00pm

ID Logistics; Lockport (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Job summary

ID Logistics is seeking a Warehouse Customer Service Representative in Lockport, IL to support daily order processing, billing, and inquiries from our on-site distribution center. This role requires effective communication with customers and internal teams in a fast-paced environment.

Work Monday–Friday, 8:30 AM–5:00 PM with potential overtime. Pay is $20.50/hour plus benefits including medical, dental, vision, 401(k) with match, PTO and holidays.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Proficient in Excel and Outlook.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific GMPs and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Organization

Multitasking

Education

High school diploma or GED

Tools

Excel

Outlook

Job description

Warehouse Customer Service Rep - Mon to Fri 8:30am-5:00pm

#20505

Job Description

About Us:

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we’re experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused, customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview:

The Customer Service Representative is responsible for supporting daily customer service operations within the distribution center by managing shipping and receiving activities, processing billing and invoicing, and resolving customer inquiries or discrepancies. This role serves as a key liaison between customers, warehouse operations, and internal management while ensuring timely, accurate, and professional communication in a fast-paced logistics environment.

Location:

On-site

Work Schedule:

Monday – Friday, 8:30 AM – 5:00 PM
Overtime may be required based on business needs.

Travel Specifics:

Competitive Total Rewards:

Competitive hourly pay of $20.50/hour, along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

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Requirements

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Preferred Qualifications:

• Previous experience in a distribution center, warehouse, or 3PL environment.
• Experience with warehouse management systems (WMS), shipping, receiving, billing, or invoicing processes.
• Experience handling customer accounts and resolving customer concerns.
• Familiarity with inventory control and transportation coordination processes.

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Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time. Compensation is determined based on several factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and geographic location. The posted range is presented to illustrate variables within these factors.

Schedule

First Shift

SafetySensitive

No

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