Customer Experience Specialist - Billing & Shipping

ID Logistics; Austell (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

ID Logistics is seeking a customer service-focused professional in Austell, GA to handle inquiries, orders, and billing while coordinating with on-site management. The role emphasizes prompt, courteous communication and attention to detail in a fast-paced warehouse setting.

Responsibilities include shipping/receiving coordination, invoicing, issue resolution, and regular liaison between warehouse and customers.

Qualifications

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve billing, invoicing, shipping and receiving issues with customers and internal teams.
• Daily communication with customers and internal teams via email, phone, or in person.
• Act as liaison between warehouse and customer for invoicing and credit changes.
• Follow GMPs and assist in enforcing them when necessary.
• Observe all safety rules and assist in enforcement.
• Carry out other duties as assigned.

Skills

Strong written and verbal comms

Outstanding computer and data entry

MS Office proficiency

Education

High School Diploma or GED; or equivalent + Bachelor's preferred

Tools

Microsoft Office Suite

Job description

ID Logistics is seeking a customer service-focused professional in Austell, GA to handle inquiries, orders, and billing while coordinating with on-site management. The role emphasizes prompt, courteous communication and attention to detail in a fast-paced warehouse setting.

Responsibilities include shipping/receiving coordination, invoicing, issue resolution, and regular liaison between warehouse and customers.