Customer Service & Billing/Shipping Specialist

ID Logistics US; Atlanta (GA); On-site; USD 22,000 - 32,000; Full time

Job summary

ID Logistics US is seeking a dedicated Customer Service Associate in Atlanta, GA to respond to inquiries, process orders, and handle billing and shipping issues with professionalism. The role partners with Distribution Center management and requires strong communication and data entry skills.

The position offers a Monday–Friday schedule (6:00 am–2:30 pm) and an hourly rate of $19.50, with duties spanning order processing, invoicing, and issue resolution to maintain smooth operations.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in business or related field preferred.
• Minimum 3 years of verifiable customer service experience.
• Strong written and verbal communication skills and excellent data entry ability.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication with customers, and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Skills

Customer service

Written communication

Verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

ID Logistics US is seeking a dedicated Customer Service Associate in Atlanta, GA to respond to inquiries, process orders, and handle billing and shipping issues with professionalism. The role partners with Distribution Center management and requires strong communication and data entry skills.

The position offers a Monday–Friday schedule (6:00 am–2:30 pm) and an hourly rate of $19.50, with duties spanning order processing, invoicing, and issue resolution to maintain smooth operations.