Customer Service & Logistics Coordinator

Patz Corporation; Town of Pound (WI); On-site; USD 22,000 - 41,000; Full time

Job summary

Patz Corporation is seeking a detail-oriented Customer Service Representative to analyze and process customer orders, inquiries, and phone calls in a fast-paced environment. You will coordinate shipping, prepare bill of lading, and assist with invoicing while upholding Patz policies and delivering exceptional service.

The successful candidate will have strong communication skills, be proficient with data entry and Microsoft Office, and possess knowledge of logistics concepts to support order

Qualifications

• High school diploma or equivalent; customer service education and/or 2–4 years of experience preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) preferred.
• General knowledge of logistics and geography is beneficial.

Responsibilities

• Analyze, interpret, and process customer orders, inquiries, correspondence, and calls.
• Provide exceptional service to customers and coordinate shipping and orders.
• Enter orders, arrange shipping, generate bill of lading and/or custom papers for shipments, and process invoicing.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• Maintain department procedures and reference manuals.
• Assist with dealer contract file maintenance and office projects.

Skills

Customer service

Communication skills

Data entry

Multitasking

Education

High school diploma or equivalent

Microsoft Office proficiency (Word, Excel, Outlook)

Tools

Microsoft Office

Job description

Patz Corporation is seeking a detail-oriented Customer Service Representative to analyze and process customer orders, inquiries, and phone calls in a fast-paced environment. You will coordinate shipping, prepare bill of lading, and assist with invoicing while upholding Patz policies and delivering exceptional service.

The successful candidate will have strong communication skills, be proficient with data entry and Microsoft Office, and possess knowledge of logistics concepts to support order