Freight Forwarding Account Manager II - Client Solutions

Pegasus Logistics Group; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Pegasus Logistics Group seeks a customer service professional to respond to inquiries via phone, email, or chat and provide non-technical problem resolution. You will resolve issues, coordinate with service and technical teams, and document activities in the CRM.

The role requires understanding of service offerings, strong communication, and the ability to work in a fast-paced environment while adhering to the Quality Management System. A Bachelor’s degree is expected.

Qualifications

• High School diploma or equivalent.
• 4+ years freight forwarding experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of specific account SOPs and KPIs.
• 4+ years freight forwarding experience.
• Intermediate to advanced level of experience with Excel.
• Strong problem-solving and decision-making ability.
• Self-managed and highly motivated.
• Displays integrity, reliability, empathy, and a strong work ethic.
• Results-oriented with sense of urgency.
• Proficiency in routing, costing, rating, and tracking.
• Bachelor’s degree.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolve problems and communicate solutions or requested information to the customer.
• Analyze a customer’s service needs and coordinate with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develop and maintain a deep understanding of the organization and services offered to resolve more complex inquiries.
• Use a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

Skills

Customer service

Communication skills

Teamwork orientation

Problem-solving

Self-motivated

Integrity and reliability

Results-oriented

Ability in fast-paced environments

Routing, costing, rating, and tracking

Education

Bachelor’s degree

High School diploma or equivalent

Tools

Excel

Job description

Pegasus Logistics Group seeks a customer service professional to respond to inquiries via phone, email, or chat and provide non-technical problem resolution. You will resolve issues, coordinate with service and technical teams, and document activities in the CRM.

The role requires understanding of service offerings, strong communication, and the ability to work in a fast-paced environment while adhering to the Quality Management System. A Bachelor’s degree is expected.