Logistics Customer Service Specialist

Peterson-Farms,-Inc.-1; Hart (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Peterson-Farms, Inc. in Hart, MI is seeking a Customer Service Representative for Logistics to serve as liaison between customers and the company. You will assist with order entry, invoicing, account questions, production data entry, scheduling delivery appointments, and other logistics tasks.

The role requires Excel proficiency, multi-tasking, knowledge of temp controlled freight and DOT e-log rules; on-call nights and weekends may be required; teamwork across departments is essential.

Qualifications

• Proficient in Microsoft Excel.
• Strong ability to multi-task.
• Knowledge of temp controlled freight.
• Knowledge of DOT e-log laws.
• Strong ability to quickly solve problems.
• Teamwork skills for working with multiple departments.
• Requirement to be on call during nights and weekends.

Responsibilities

• Create warehouse releases and send them to OCFS.
• Enter loads onto JVC sheet.
• Enter orders onto appointment sheet.
• Build dry loads.
• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
• General support to Accounts Receivable Specialist(s) such as processing invoices and assisting with invoice collections.
• Communicate with Sales Manager(s) and Customers pertaining to account questions.
• Accurately enter data from production into inventory software.
• Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Additional duties as assigned.

Skills

Excel

Multi-tasking

DOT e-log laws

Freight knowledge

Problem solving

Teamwork

On-call nights/weekends

Education

High school diploma or equivalent

Job description

Peterson-Farms, Inc. in Hart, MI is seeking a Customer Service Representative for Logistics to serve as liaison between customers and the company. You will assist with order entry, invoicing, account questions, production data entry, scheduling delivery appointments, and other logistics tasks.

The role requires Excel proficiency, multi-tasking, knowledge of temp controlled freight and DOT e-log rules; on-call nights and weekends may be required; teamwork across departments is essential.