Customer Service Representative

Patz Corporation; Town of Pound (WI); On-site; USD 22,000 - 41,000; Full time

Job summary

Patz Corporation is seeking a detail-oriented Customer Service Representative to analyze and process customer orders, inquiries, and phone calls in a fast-paced environment. You will coordinate shipping, prepare bill of lading, and assist with invoicing while upholding Patz policies and delivering exceptional service.

The successful candidate will have strong communication skills, be proficient with data entry and Microsoft Office, and possess knowledge of logistics concepts to support order

Qualifications

• High school diploma or equivalent; customer service education and/or 2–4 years of experience preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) preferred.
• General knowledge of logistics and geography is beneficial.

Responsibilities

• Analyze, interpret, and process customer orders, inquiries, correspondence, and calls.
• Provide exceptional service to customers and coordinate shipping and orders.
• Enter orders, arrange shipping, generate bill of lading and/or custom papers for shipments, and process invoicing.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• Maintain department procedures and reference manuals.
• Assist with dealer contract file maintenance and office projects.

Skills

Customer service

Communication skills

Data entry

Multitasking

Education

High school diploma or equivalent

Microsoft Office proficiency (Word, Excel, Outlook)

Tools

Microsoft Office

Job description

$16.00 - $29.50 per hour. Pay based on qualifications and experience.

Analyze, interpret, and process customer orders, inquiries, correspondence, and phone calls varying broadly in nature and scope, including but not limited to shipping status, delivery dates, shipping rates, order changes, cancellations, complaints, and adjustments while adhering to Patz policies and procedures.

• Provide exceptional service to our customers.
• Process customer orders–including order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• File damage and shortage claims with shipping companies on behalf of customers.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain department procedures and reference manuals.
• Assist in the coordination and organization of office projects.
• Look for ways to increase savings, efficiency, and productivity. Manage multiple projects and multitask in an organized manner to meet deadlines.
• Enter Customer Acceptance Certification/Warranty Registration forms.
• Assist with dealer contract file maintenance.
• Perform other related duties as assigned.

Education Requirements

• High school diploma or equivalent with additional customer service education and/or 2-4 years of customer service work experience preferred.
• Proficiency with Microsoft Office software programs such as Word, Excel, and Outlook preferred.
• General knowledge of logistics and geography is beneficial.

Physical Demands

• 8-hour day the employee must stand/walk 1-4 hours and sit 6-8 hours.
• Must frequently use hand(s) for repetitive movement single grasping, and occasionally pushing, pulling, and fine manipulation.
• Must occasionally bend, twist, squat, climb, and reach.
• Must perform Light Work, lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree or when it involves sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

Typical Working Conditions

Typical open office environment with a low to moderate level of noise.

Personal Protective Equipment (PPE) required at all times in all manufacturing areas

• Safety glasses with side shields.

Personal Protective Equipment (PPE) for occasional activities for this job description:

Safety

Observe all safety rules and corporate policies.

Confidentiality

Employee shall not, either during the period of employment or thereafter, except where authorized or directed by Patz in writing, disclose to others either verbally, electronically, or otherwise, use for employee’s own benefit, copy, or make notes of any confidential information or trade secrets other than that which is in public knowledge, of or relating to Patz’ business, which may come to employee’s knowledge during employment with Patz.

Affirmative Action

Patz Corporation is an Affirmative Action/Equal Employment Opportunity Employer/Vets/Disabled