Logistics Customer Service & Operations Specialist

eShipping, LLC; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

eShipping, LLC in Green Bay, WI is seeking a Customer Service Specialist to support day-to-day transportation operations through accurate data entry, order processing, shipment tracking, and documentation.

You will collaborate with accounting, account management, and teammates to resolve issues, improve processes, and deliver exceptional service to customers. This position requires strong communication and multitasking abilities in a fast-paced setting.

Qualifications

• Experience in the transportation industry preferred.
• Ability to work independently and in a team.
• Excellent verbal and written communication.
• Strong time management and prioritization.
• Attention to detail in data entry and invoicing.

Responsibilities

• Handle data entry for transportation programs and follow up on shipments.
• Respond to customer inquiries, load tendering, and create shipping documents.
• Shipments tracing and issue resolution with customers and carriers.
• Assist accounting with invoicing issues and payment reconciliation.
• Support daily performance reporting, process mapping, and improvement initiatives.
• Collaborate with account management to monitor client metrics and revenue.

Skills

Customer service

Time management

Communication

Teamwork

Multitasking

Problem solving

Tools

Word

Excel

Outlook

Job description

eShipping, LLC in Green Bay, WI is seeking a Customer Service Specialist to support day-to-day transportation operations through accurate data entry, order processing, shipment tracking, and documentation.

You will collaborate with accounting, account management, and teammates to resolve issues, improve processes, and deliver exceptional service to customers. This position requires strong communication and multitasking abilities in a fast-paced setting.