Customer Service Leader - Global Logistics & Growth

DSV Air & Sea Inc.; Northlake (TX); On-site; USD 87,000 - 108,000; Full time

Job summary

DSV Northlake in Texas is seeking a Manager, Customer Service to lead the site-level client relationships, ensure SOP adherence and oversee a CS team of 10-15. The role focuses on maintaining service levels, coordinating with operations, and handling client escalations with internal stakeholders.

As a global leader in transport and logistics, the position offers opportunities for process improvements, budgeting input, and coaching staff to deliver outstanding customer experiences in a dynamic

Qualifications

• Must have a high school diploma or GED.
• 2 years' leadership experience in customer service.
• Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services.

Responsibilities

• Develop and manage client relationships at the site level, ensuring SOP adherence.
• Lead supervisors and CS reps to meet service levels and KPI targets.
• Oversee escalation handling and resolve client requests with stakeholders.
• Coordinate staffing, budgets, and process improvements within CS.

Skills

Customer Service

Leadership

Communication

MS Office

WMS

English

Budgeting

Education

High school diploma or GED

Tools

WMS

MS Office

Job description

DSV Northlake in Texas is seeking a Manager, Customer Service to lead the site-level client relationships, ensure SOP adherence and oversee a CS team of 10-15. The role focuses on maintaining service levels, coordinating with operations, and handling client escalations with internal stakeholders.

As a global leader in transport and logistics, the position offers opportunities for process improvements, budgeting input, and coaching staff to deliver outstanding customer experiences in a dynamic