Logistics Customer Service Lead

DSV; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Job summary

DSV – Global Transport and Logistics in Lancaster, USA, seeks a Customer Service Supervisor to lead daily customer service operations and train CSRs. The role requires strong understanding of manufacturing, planning, and transportation within a 3PL context.

You will manage processes, promote SOP adherence, and drive KPI performance while supporting new account starts and customer visits. Strong communication and leadership abilities are essential.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years in transportation/supply chain in a 3PL environment.
• Minimum 2 years of management experience in logistics, customer service or related field.

Responsibilities

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors and team members.
• Oversee data capture and system entry accuracy.

Skills

English language

Analytical skills

Communication skills

Team collaboration

Education

4-Year College Degree preferred

GED / High School Diploma

Tools

WMS

MS Office

Job description

DSV – Global Transport and Logistics in Lancaster, USA, seeks a Customer Service Supervisor to lead daily customer service operations and train CSRs. The role requires strong understanding of manufacturing, planning, and transportation within a 3PL context.

You will manage processes, promote SOP adherence, and drive KPI performance while supporting new account starts and customer visits. Strong communication and leadership abilities are essential.