Logistics Customer Service Team Lead

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Customer Service Supervisor to lead the day-to-day operations of the customer service group within a 3PL setting. The role focuses on training CSRs, maintaining data accuracy, and supporting manufacturing, planning, and transportation knowledge.

The ideal candidate has strong communication, people leadership, and problem-solving skills with experience in warehouse environments and WMS systems.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement processes
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings in front of the Customer
• Reviews, updates and maintains standard operating procedures (SOPs)
• Meets or exceeds all team KPI’s for Customer Service
• Conducts project work as required

Skills

WMS knowledge

MS Office (Excel/Word/Outlook)

Job description

DSV – Global Transport and Logistics is seeking a Customer Service Supervisor to lead the day-to-day operations of the customer service group within a 3PL setting. The role focuses on training CSRs, maintaining data accuracy, and supporting manufacturing, planning, and transportation knowledge.

The ideal candidate has strong communication, people leadership, and problem-solving skills with experience in warehouse environments and WMS systems.