Customer Service Team Lead - Logistics & Ops

DSV Air & Sea Inc.; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV - Global Transport and Logistics in Lancaster, USA, seeks a Customer Service Supervisor to lead day-to-day CS operations and train CSRs in daily activities. The role requires a solid understanding of manufacturing, planning, and transportation within a 3PL context.

The successful candidate will develop customer relationships, manage data accuracy, and drive process improvements while mentoring staff and coordinating with cross-functional teams to meet KPI targets.

Qualifications

• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement processes
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings in front of the Customer
• Reviews, updates and maintains standard operating procedures (SOP's)
• Meets or exceeds all team KPI's for Customer Service
• Conducts project work as required

Skills

English proficiency

Analytical thinking

Communication

Education

High school diploma or GED

4-year college degree preferred

Tools

WMS

MS Office

Job description

DSV - Global Transport and Logistics in Lancaster, USA, seeks a Customer Service Supervisor to lead day-to-day CS operations and train CSRs in daily activities. The role requires a solid understanding of manufacturing, planning, and transportation within a 3PL context.

The successful candidate will develop customer relationships, manage data accuracy, and drive process improvements while mentoring staff and coordinating with cross-functional teams to meet KPI targets.