Customer Service Lead & VIP Support Specialist

Front Porch Pantry LLC; Farmers Branch (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Front Porch Pantry LLC, located in Farmers Branch, Texas, is looking for a Customer Service Representative. This role involves managing customer inquiries, providing product information, and resolving technical issues to ensure exceptional service.

The ideal candidate will support the Director of Operations by managing shifts, coaching frontline agents, and handling escalations. Strong communication, multitasking abilities, and a compassionate approach to customer service are essential.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.

Skills

Customer service experience

Sales skills

Communication skills

Multitasking

Problem-solving

Job description

Front Porch Pantry LLC, located in Farmers Branch, Texas, is looking for a Customer Service Representative. This role involves managing customer inquiries, providing product information, and resolving technical issues to ensure exceptional service.

The ideal candidate will support the Director of Operations by managing shifts, coaching frontline agents, and handling escalations. Strong communication, multitasking abilities, and a compassionate approach to customer service are essential.