Customer Service Representative

Front Porch Pantry LLC; Farmers Branch (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Front Porch Pantry LLC, located in Farmers Branch, Texas, is looking for a Customer Service Representative. This role involves managing customer inquiries, providing product information, and resolving technical issues to ensure exceptional service.

The ideal candidate will support the Director of Operations by managing shifts, coaching frontline agents, and handling escalations. Strong communication, multitasking abilities, and a compassionate approach to customer service are essential.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.

Skills

Customer service experience

Sales skills

Communication skills

Multitasking

Problem-solving

Job description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers, providing product & service information and resolving technical issues.

The Customer Service Specialist at Front Porch Pantry reports to the Director of Operations and cheerfully helps them answer phones, chats, work our market store, stock inventory, pull orders and answer emails. You will be the righthand person of your supervisors, managing shifts in their absence, helping them coach and mentor frontline agents, taking escalations, and managing other important tasks, VIP customers, and delivery investigations - that help make our customer service department not only function smoothly and effortlessly but exceeds our customer expectations! The ideal candidate is a leader by nature, excellent communicator, motivator, has a can do attitude and is sensitive, patient and compassionate to our customers.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills