Customer Service Representative

Frontline Source Group - Nationwide Staffing & Executive Search; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Long-term growth potential

Comprehensive staffing support

Job summary

A reputable staffing agency is seeking a Customer Service Representative to join a well-established environmental services company in Dallas, Texas. This contract-to-hire role emphasizes delivering exceptional customer experiences, managing inquiries, and resolving issues efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and familiarity with CRM systems. This opportunity offers long-term growth potential within a stable organization.

Qualifications

• 2–3 years of customer service experience.
• Ability to adapt communication style and de-escalate situations.
• Strong prioritization and time management abilities.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assess customer concerns and provide effective resolutions.
• Document interactions in the CRM system.

Skills

Strong problem-solving skills

Excellent phone communication

Excellent email communication

Bilingual skills

Strong multitasking abilities

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Excel

Job description

Our client, a well-established environmental services company with over 20 years in business, is seeking a Customer Service Representative to join their Dallas team. This is a contract-to-hire opportunity offering long‑term growth potential within a stable and service-driven organization.

About the Role

The Customer Service Representative plays a key role in delivering exceptional customer experiences. This individual will manage inbound inquiries, proactively identify solutions, and ensure issues are resolved efficiently and professionally.

If you have a “figure it out” mindset and thrive in a fast‑paced environment, this opportunity is for you.

Key Responsibilities

• Respond to customer inquiries via phone and email with professionalism and urgency
• Assess customer concerns, identify needs, and provide effective resolutions
• Resolve issues quickly while keeping customers informed throughout the process
• Document interactions and solutions accurately in the CRM system
• Collaborate with internal departments and external partners to ensure seamless service delivery
• Monitor open cases and follow up to ensure full resolution and customer satisfaction
• Generate reports and track service metrics as needed
• Support field employees by coordinating logistics and shipping materials to stores and drivers
• Escalate complex issues appropriately while maintaining ownership of the customer experience

Qualifications

• High school diploma or equivalent
• 2–3 years of customer service or support experience
• Strong problem‑solving skills with the ability to work independently
• Excellent phone and email communication skills
• Ability to adapt communication style and de‑escalate challenging situations
• Strong multitasking, prioritization, and time management abilities
• Familiarity with CRM systems (ServiceChannel experience a plus)
• Working knowledge of Microsoft Excel and ability to learn new software quickly
• Bilingual skills a plus

Benefits While on Contract

We offer more than traditional staffing support, including: