Customer Support & Solutions Specialist

Connect Personnel; Farmers Branch (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Connect Personnel is looking for a customer-oriented candidate to join their team in Farmers Branch, Texas. The role involves answering inquiries, resolving issues, and providing information while maintaining the call center database.

Candidates must possess excellent communication and problem-solving skills, with a strong emphasis on customer service. Basic computer knowledge is necessary, and bilingual candidates are preferred. Opportunities for advancement are available after a temporary period.

Qualifications

• Must have valid driver's license.
• Will undergo background and drug screen before employment.
• Temp to hire after 30 days.
• Bilingual in Spanish is a plus.
• Must have basic computer knowledge.

Responsibilities

• Answer inquiries by providing desired information.
• Resolve problems by researching and clarifying issues.
• Maintain call center database by entering information.
• Enhance organization reputation by accepting ownership.
• Sell additional services by recognizing upsell opportunities.

Skills

Customer Service

Data Entry

Verbal Communication

Building Relationships

Problem Solving

Multi-tasking

Tools

Excel

Microsoft Office

Job description

Connect Personnel is looking for a customer-oriented candidate to join their team in Farmers Branch, Texas. The role involves answering inquiries, resolving issues, and providing information while maintaining the call center database.

Candidates must possess excellent communication and problem-solving skills, with a strong emphasis on customer service. Basic computer knowledge is necessary, and bilingual candidates are preferred. Opportunities for advancement are available after a temporary period.