Customer Experience Pro — Flexible Hours & Impactful Service

Good Ranchers, INC.; Friendswood (TX); Presencial; USD 34 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Resumo da oferta

Good Ranchers, INC. is seeking a Customer Experience Representative in Texas to greet customers, assist with account updates, and provide accurate order updates and delivery insights. You’ll promote subscription benefits and 100% American-sourced products while resolving concerns with empathy and efficiency.

The role requires high school diploma, strong communication skills, and experience with CRM tools. A flexible schedule including evenings and weekends is expected.

Qualificações

• Prior customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Strong written communication for potential email follow-up with customers.
• Chat support experience is a plus.
• Ability to remain calm and solution-focused in high-pressure situations.
• Experience with CRM tools (Shopify, Kustomer, Dialpad preferred).
• Detail-oriented, dependable, and customer-focused.

Responsabilidades

• Deliver connection-driven service aligned with Good Ranchers’ voice and values.
• Handle inbound calls with empathy, efficiency, and professionalism.
• Assist with account updates (address changes, order placement, subscription management).
• Provide accurate order updates, tracking support, and delivery insights.
• Promote subscription benefits and 100% American-sourced products.
• Resolve customer concerns using pre-approved solutions (refunds, replacements, credits).
• Create “wow moments” by anticipating customer needs and exceeding expectations.
• Escalate complex issues appropriately with clear documentation and follow-up.
• Accurately document all customer interactions in CRM systems.
• Assign call reason dispositions on 100% of contacts.
• Handle compliance-related requests with urgency and accuracy.
• Identify trends, common issues, and opportunities for improvement.
• Meet and maintain performance KPIs (AHT, CSAT, Adherence, etc.).
• Participate in training, coaching, and continuous improvement initiatives.

Conhecimentos

Empathy

Active listening

Verbal communication

Written communication

CRM proficiency

Problem-solving

Time management

Adaptability

Formação académica

High school diploma

Associate degree in Communications/Business

Ferramentas

Shopify CRM

Kustomer CRM

Dialpad

Descrição da oferta de emprego

Good Ranchers, INC. is seeking a Customer Experience Representative in Texas to greet customers, assist with account updates, and provide accurate order updates and delivery insights. You’ll promote subscription benefits and 100% American-sourced products while resolving concerns with empathy and efficiency.

The role requires high school diploma, strong communication skills, and experience with CRM tools. A flexible schedule including evenings and weekends is expected.