Customer Service/Counter Sales Support

AtWork Personnel; Farmers Branch (TX); Sur place; USD 28 000 - 33 000; Plein temps

Résumé du poste

AtWork Personnel's distribution facility in Farmers Branch, TX is seeking a Sales Support Specialist to join the team. The role supports sales reps, manages accounts, and handles order processing with strong customer service focus.

Responsibilities include updating status, pricing, returns, and online account management, plus some inside sales and product training. Typical hours are Monday to Friday, 8am–5pm, with a pay rate of $20–$24 per hour.

Qualifications

• Minimum 6–12 months of related experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills; bilingual a plus.
• Proficiency with MS Office tools (Word, Excel, Outlook).

Responsabilités

• Support assigned sales representatives with daily status updates.
• Manage accounts: set up, update changes, pricing, and monitor margins.
• Troubleshoot transactions, order history, and online orders.
• Enter orders from customers and salesmen via phone, fax, or email.
• Input samples and returns; manage online account setup.
• Set up CPM and Rebate contracts; maintain customer loyalty.
• Provide basic product information and service offerings to customers.
• Assist with inside sales and product training as needed.
• Engage in problem solving and decision making to resolve issues.
• Perform other duties as assigned and deliver exceptional customer service.

Connaissances

Communication

Attention to detail

Organizational skills

Verbal and written communication

Bilingual (plus)

Outils

MS Office

Description du poste

A distribution facility in Farmers Branch, TX is seeking a Sales Support Specialist to join the team!

Shift and Work Schedule:

• Monday - Friday 8am- 5pm

Rate of pay for this position:

• $20-$24 per hour

Essential Job Responsibilities:

• Support the assigned sales representatives with daily status updates
• Manage accounts - Set up, update changes, update pricing, and monitor margins on the account
• Troubleshooting transactions, order history, and online orders
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns
• Managing and set up online account
• Set up CPM and Rebate contracts
• Work closely with internal/external customers to build and maintain customer loyalty
• Provide basic product information to customers
• Understand product and service offering available to customers
• Some inside sales required
• Product training and research
• Problem solving/decision making skills - ability to decide on best course of action required to solve the problem
• Other duties as assigned from time to time
• Provide exceptional customer service.

Requirements:

• Must have at least 6 months to 1 year of recent related experience
• Organizational skills and strong attention to details
• Strong verbal and written communication skills, bilingual a plus
• MS Office proficiency