Bilingual Customer Support & Orders Specialist

Brothers Produce Of Dallas Inc; Garland (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Brothers Food Service, serving Texas from Austin to Dallas and beyond, seeks a friendly Customer Service Representative to join the Austin team. You will assist customers by answering questions, coordinating orders, and providing product information to ensure an outstanding experience.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of customer service experience preferred.
• Bilingual in English and Spanish a plus.
• Excellent written and verbal communication skills.
• Produce or food distribution experience is a plus.
• Strong computer and data entry skills preferred.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Route customer concerns to the appropriate department for resolution.
• Coordinate with internal departments regarding produce orders, product availability, and delivery updates.
• Provide accurate information about products, pricing, and company services.
• Troubleshoot and resolve product, order, and customer service concerns.
• Document and maintain accurate customer records based on customer interactions.
• Develop and maintain a working knowledge of company products, services, and seasonal offerings.
• Build positive relationships with customers by delivering courteous, responsive, and solution-oriented service.
• Perform other customer service and administrative duties as assigned.

Skills

Customer service

Bilingual (English/Spanish)

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Job description

Brothers Food Service, serving Texas from Austin to Dallas and beyond, seeks a friendly Customer Service Representative to join the Austin team. You will assist customers by answering questions, coordinating orders, and providing product information to ensure an outstanding experience.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.