Customer Service Lead & Referrals Coach

WesBanco Bank Inc.; Montpelier (OH); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

WesBanco Bank Inc. is seeking a Customer Service Supervisor to promote a positive work environment and ensure outstanding CSR performance. The role supports banking center leadership with reporting and daily duties while serving as the main CSR escalation contact.

You will identify referral opportunities, coach staff, and help the center achieve sales and service goals through effective leadership and customer interactions.

Competenze

• Strong customer service skills and ability to promote a positive work environment.
• Proven leadership capabilities with experience coaching staff.
• Ability to develop and review operational reports and drive improvements.
• Effective communication and organizational skills are essential.

Mansioni

• Promote a positive work environment and recognize exceptional performance.
• Ensure excellent customer service and meet operational expectations for CSR matters.
• Assist Banking Center Manager with operational reports and duties.
• Serve as the main escalation point for CSR issues.
• Identify referral opportunities to support sales goals while coaching staff.
• Support the banking center in achieving performance goals.

Conoscenze

Customer Service

Leadership

Coaching

Operational Reporting

Formazione

High School Diploma or GED

Descrizione del lavoro

WesBanco Bank Inc. is seeking a Customer Service Supervisor to promote a positive work environment and ensure outstanding CSR performance. The role supports banking center leadership with reporting and daily duties while serving as the main CSR escalation contact.

You will identify referral opportunities, coach staff, and help the center achieve sales and service goals through effective leadership and customer interactions.