Banking Customer Service & Referrals Specialist

wesbancocareers; Kentucky; On-site; USD 32,000 - 45,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative to be the first point of contact for customers. The role focuses on accurate transaction processing, cash drawer management, and maintaining security and confidentiality. You will respond to customer inquiries, support referrals, and contribute to service excellence in a banking center.

This position emphasizes knowledge of bank products, strong organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED is required or preferred.
• Cash handling, sales or customer service experience is advantageous.
• Ability to learn bank products and services and balance cash drawer.

Responsibilities

• Accept and accurately process financial service transactions.
• Balance and maintain cash drawer and follow cash handling procedures.
• Maintain security and audit procedures compliance.
• Answer incoming calls and assist customers with service needs.
• Identify referral opportunities and route to appropriate banking line.

Skills

Excellent Customer Service

Perform Transactions

Cash Handling

Security Proficiency

Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Representative to be the first point of contact for customers. The role focuses on accurate transaction processing, cash drawer management, and maintaining security and confidentiality. You will respond to customer inquiries, support referrals, and contribute to service excellence in a banking center.

This position emphasizes knowledge of bank products, strong organizational skills, and the ability to handle multiple tasks in a fast-paced environment.