Customer Service Lead — Operations & Team Mentor

Parker; Mineral Wells (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Parker's Industrial Process Filtration Division in Texas seeks a Vessel Customer Support Supervisor to lead the team from order receipt to delivery, ensuring accuracy and on-time shipments. You will mentor staff, coordinate with production, QA and purchasing, and drive efficiency improvements in a fast-paced environment.

The role requires ERP and MS Office proficiency, strong customer service skills, and solid time-management abilities to juggle multiple projects while maintaining teamwork and

Qualifications

• At least three-years' clerical experience.
• ERP experience preferred.
• Proficiency with Microsoft Office software.
• Customer service experience and people skills required.
• Ability to independently accomplish goals and identify when escalation is required.
• Time management skills to handle multiple projects with varying deadlines.
• Ability to work in a team environment.
• Ability to read and interpret documents such as work instructions, safety rules, and procedure manuals.
• Ability to perform basic arithmetic in all units of measure.

Responsibilities

• Oversee, train and mentor the Vessel Customer Support Team to handle purchase orders and changes from receipt to delivery.
• Assign tasks to team members and ensure goals are achieved.
• Track vessel order status and communicate schedule changes.
• Prepare HR documents, training materials, performance reviews, vacation approvals, software permissions, and disciplinary actions.
• Incorporate customer comments into orders and share with applicable departments.
• Coordinate meetings with production, QA and purchasing for critical jobs.
• Meet with customer representatives or inspectors to ensure smooth job flow and relations.
• Assist with internal and external audits as required.
• Drive team process improvements for cost savings and productivity.
• Provide team back-up support as required.
• Serve as primary contact for Area Sales Managers, Distributors and Sales Representatives.
• Verify accuracy of on-time shipment reports and report reasons for late shipments.
• Follow ISO work instructions for tasks.

Skills

Customer service

People skills

Time management

Teamwork

Mentoring/training others

Tools

ERP

MS Office

Job description

Parker's Industrial Process Filtration Division in Texas seeks a Vessel Customer Support Supervisor to lead the team from order receipt to delivery, ensuring accuracy and on-time shipments. You will mentor staff, coordinate with production, QA and purchasing, and drive efficiency improvements in a fast-paced environment.

The role requires ERP and MS Office proficiency, strong customer service skills, and solid time-management abilities to juggle multiple projects while maintaining teamwork and