Customer Service Lead - Vessel Orders & Support

Parker Electromechanical; Mineral Wells (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Parker Industrial Process Filtration is seeking a Vessel Customer Support Team Supervisor in North America to oversee order processing and customer coordination from receipt to delivery.

The role focuses on training and mentoring staff, tracking orders, and coordinating with production, QA and purchasing to ensure timely updates to customers while maintaining ISO compliance. Strong ERP and Office skills are preferred.

Qualifications

• At least three-years’ clerical experience, preferred.
• ERP experience highly preferred.
• Intermediate level proficiency with Microsoft Office software.
• Customer service experience and proficiency with people skills, required.
• Ability to independently accomplish goals and identify when escalation of issues is required.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Ability to work in a team environment.
• Ability to read and interpret documents such as work instructions, safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Oversee, train and mentor the Vessel Customer Support Team personnel to handle all tasks involved in processing and tracking customer purchase orders and changes from order receipt to product delivery.
• Assign tasks as required to members of the team and assist team as necessary to make sure all goals are achieved.
• Track the status of all vessel orders to ensure changes in schedules are communicated to the customer according to our current policy.
• Help prepare HR documents, training documents, performance reviews, vacation approvals, software permissions, and disciplinary actions as required.
• Incorporate customer comments and requirements into orders and share them with applicable departments.
• Coordinate meetings when necessary on critical jobs with representatives from production, quality assurance and purchasing. Meet with customer representatives or inspectors when necessary to insure smooth job flow and positive customer relations.
• Assist with internal and external process and financial audits as required.
• Continually strive for team process improvement in cost saving and productivity.
• Coordinate and provide team back-up support, as required.).
• Serve as primary research and support contact for Area Sales Managers, Distributors and Sales Representatives.
• Verify accuracy of on-time shipment reports, updating records and reporting reason for late shipment.
• Special projects as required by Management.
• Follow the applicable ISO work instructions when accomplishing the above tasks.

Skills

Customer service

Time management

Team leadership

Communication

Tools

ERP systems

Microsoft Office

Job description

Parker Industrial Process Filtration is seeking a Vessel Customer Support Team Supervisor in North America to oversee order processing and customer coordination from receipt to delivery.

The role focuses on training and mentoring staff, tracking orders, and coordinating with production, QA and purchasing to ensure timely updates to customers while maintaining ISO compliance. Strong ERP and Office skills are preferred.