Customer Experience Lead — Coaching & Process Improvement

Parker Hannifin; Washington (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Parker Hannifin is seeking a Customer Service Supervisor to oversee daily customer service operations, guide a team, and ensure alignment with policies and customer expectations. The role focuses on service excellence, efficient operations, and strong customer relationships.

The position collaborates with Sales, Logistics, Planning, and other departments to support business objectives and promote a positive customer experience.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of customer support or customer service experience.
• Proficient in Microsoft Office and web-based tools.
• Strong written and verbal communication skills.

Responsibilities

• Coach, mentor, and develop team members to improve performance and communication.
• Resolve escalated, complex, or high-profile customer issues while maintaining positive relationships.
• Monitor team performance and identify opportunities for improvement.
• Lead or support process improvements for efficiency and alignment with business objectives.
• Support order management activities including entry, scheduling, pricing, and status updates.
• Communicate professionally with internal and external customers via phone, email, and business systems.

Job description

Parker Hannifin is seeking a Customer Service Supervisor to oversee daily customer service operations, guide a team, and ensure alignment with policies and customer expectations. The role focuses on service excellence, efficient operations, and strong customer relationships.

The position collaborates with Sales, Logistics, Planning, and other departments to support business objectives and promote a positive customer experience.