Customer Service Lead

Parker Hannifin; Mineral Wells (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Parker Industrial Process Filtration is seeking a Vessel Customer Support Team Supervisor in North America to oversee order processing and customer coordination from receipt to delivery.

The role focuses on training and mentoring staff, tracking orders, and coordinating with production, QA and purchasing to ensure timely updates to customers while maintaining ISO compliance. Strong ERP and Office skills are preferred.

Qualifications

• At least three-years’ clerical experience, preferred.
• ERP experience highly preferred.
• Intermediate level proficiency with Microsoft Office software.
• Customer service experience and proficiency with people skills, required.
• Ability to independently accomplish goals and identify when escalation of issues is required.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Ability to work in a team environment.
• Ability to read and interpret documents such as work instructions, safety rules, operating and maintenance instructions, and procedure manuals.

Responsabilités

• Oversee, train and mentor the Vessel Customer Support Team personnel to handle all tasks involved in processing and tracking customer purchase orders and changes from order receipt to product delivery.
• Assign tasks as required to members of the team and assist team as necessary to make sure all goals are achieved.
• Track the status of all vessel orders to ensure changes in schedules are communicated to the customer according to our current policy.
• Help prepare HR documents, training documents, performance reviews, vacation approvals, software permissions, and disciplinary actions as required.
• Incorporate customer comments and requirements into orders and share them with applicable departments.
• Coordinate meetings when necessary on critical jobs with representatives from production, quality assurance and purchasing. Meet with customer representatives or inspectors when necessary to insure smooth job flow and positive customer relations.
• Assist with internal and external process and financial audits as required.
• Continually strive for team process improvement in cost saving and productivity.
• Coordinate and provide team back-up support, as required.).
• Serve as primary research and support contact for Area Sales Managers, Distributors and Sales Representatives.
• Verify accuracy of on-time shipment reports, updating records and reporting reason for late shipment.
• Special projects as required by Management.
• Follow the applicable ISO work instructions when accomplishing the above tasks.

Connaissances

Customer service

Time management

Team leadership

Communication

Outils

ERP systems

Microsoft Office

Description du poste

Org Marketing Statement

Welcome to Parker Industrial Process Filtration

Org Marketing Statement

Welcome to Parker Industrial Process Filtration

At Parker’s Industrial Process Filtration Division, we collaborate with our customers to offer filtration solutions for complex contaminant management issues. Our aim is to enhance product quality and safeguard critical equipment against maintenance issues and downtime.

The Industrial Process Filtration Division directly supports North America. In addition, IPF works with our global Parker Hannifin regional entities to leverage IPF products across the globe.

Responsibilities

RESPONSIBILITIES

The Responsibilities Described Here Are Representative Of Those Tasks An Employee Performs To Successfully Complete The Essential Functions Of This Job; However, This Is Not a Comprehensive Listing Of All Tasks That May Be Assigned Or Required. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions. The Duties Include, But May Not Be Limited To The Following:

• Oversee, train and mentor the Vessel Customer Support Team personnel to handle all tasks involved in processing and tracking customer purchase orders and changes from order receipt to product delivery.
• Assign tasks as required to members of the team and assist team as necessary to make sure all goals are achieved.
• Track the status of all vessel orders to ensure changes in schedules are communicated to the customer according to our current policy.
• Help prepare HR documents, training documents, performance reviews, vacation approvals, software permissions, and disciplinary actions as required.
• Incorporate customer comments and requirements into orders and share them with applicable departments.
• Coordinate meetings when necessary on critical jobs with representatives from production, quality assurance and purchasing. Meet with customer representatives or inspectors when necessary to insure smooth job flow and positive customer relations.

• Assist with internal and external process and financial audits as required.
• Continually strive for team process improvement in cost saving and productivity.
• Coordinate and provide team back-up support, as required.).
• Serve as primary research and support contact for Area Sales Managers, Distributors and Sales Representatives.
• Verify accuracy of on-time shipment reports, updating records and reporting reason for late shipment.
• Special projects as required by Management.
• Follow the applicable ISO work instructions when accomplishing the above tasks.

Qualifications

QUALIFICATIONS

The Requirements Described Here Are Representative Of Those Individual Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions. The Minimum Qualifications Required Include, But May Not Be Limited To, The Following:

• At least three-years’ clerical experience, preferred.
• ERP experience highly preferred.
• Intermediate level proficiency with Microsoft Office software.
• Customer service experience and proficiency with people skills, required.
• Ability to independently accomplish goals and identify when escalation of issues is required.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Ability to work in a team environment.
• Ability to read and interpret documents such as work instructions, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to mentor and train others.

Equal Employment Opportunity

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affi… Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission