Inside Sales & Customer Experience Specialist

Applied Industrial Technologies; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Applied Industrial Technologies in the United States is seeking a Customer Service Sales Representative to join our fast-paced team. This role combines customer service, inside sales, order management, and basic technical support to identify needs, prepare quotes, enter orders, and coordinate repairs.

The successful candidate will make timely decisions, manage multiple priorities, and own customer requests from initial contact through completion, while understanding pricing, margins, and

Qualifications

• Previous experience in customer service, inside sales, order entry, distribution, manufacturing, industrial products, or a related field.
• Fluid power, hydraulic, pneumatic, mechanical, or industrial distribution experience preferred.
• Understand pricing, gross margin, and profitability impact.
• Work accurately and stay organized in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience with ERP or order-entry system, email, and MS Office.
• Willingness to learn multiple manufacturers, product lines, and processes.
• Dependable, detail-oriented, and able to take ownership of responsibilities.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels.
• Enter and manage customer orders accurately and efficiently.
• Prepare quotes using appropriate pricing, cost, and margin guidelines.
• Follow up on open quotes, orders, deliveries, and customer requests.
• Provide basic troubleshooting support for fluid power products and applications.
• Assist customers with identifying products and replacement parts.
• Cross-reference competitor or obsolete parts to products offered by the company.
• Work with multiple product lines and understand the differences between manufacturers and available solutions.
• Coordinate repair orders, including customer communication, documentation, quoting, approvals, and order status.
• Coordinate service orders with customers, technicians, vendors, and internal departments.
• Review product availability, lead times, and alternative options to meet customer needs.
• Make timely decisions and know when additional technical or management support is required.
• Build strong working relationships with different types of customers and understand their individual service expectations.
• Communicate effectively with Sales, Purchasing, Warehouse, Service, Operations, and Accounting.
• Maintain accurate customer, order, quote, and product information in the company’s ERP and related systems.
• Resolve customer concerns professionally while balancing customer satisfaction with company policies and profitability.
• Perform other related duties as assigned.

Skills

Customer service

Inside sales

Order entry

Industrial products

ERP systems

Education

High school diploma

Tools

ERP systems

Microsoft Office

Job description

Applied Industrial Technologies in the United States is seeking a Customer Service Sales Representative to join our fast-paced team. This role combines customer service, inside sales, order management, and basic technical support to identify needs, prepare quotes, enter orders, and coordinate repairs.

The successful candidate will make timely decisions, manage multiple priorities, and own customer requests from initial contact through completion, while understanding pricing, margins, and