Customer Service Lead — Flexible Part-Time Retail Leader

Burlington; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Benefits package

Paid time off

Paid holidays

Training opportunities

Job summary

Burlington Stores, Inc. in Philadelphia is seeking a Part-Time Customer Service Lead to guide day-to-day customer service initiatives under supervision. You’ll lead by example, uphold Burlington’s philosophy, and ensure a positive shopping experience for customers.

You’ll motivate associates to provide friendly, efficient service, manage front-end operations, and adapt to a fast-paced retail setting with flexible hours, including early mornings, nights, weekends, and holidays.

Qualifications

• Experience leading customer service teams in a retail environment.
• Ability to coach staff to deliver friendly and efficient service.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead day-to-day customer service initiatives and ensure a customer-first approach.
• Inspire and motivate associates to provide friendly, professional service at all times.
• Maintain a neat front-end area and ensure smooth checkout operations.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Customer service leadership

Team motivation

Front-end operations

Job description

Burlington Stores, Inc. in Philadelphia is seeking a Part-Time Customer Service Lead to guide day-to-day customer service initiatives under supervision. You’ll lead by example, uphold Burlington’s philosophy, and ensure a positive shopping experience for customers.

You’ll motivate associates to provide friendly, efficient service, manage front-end operations, and adapt to a fast-paced retail setting with flexible hours, including early mornings, nights, weekends, and holidays.