Customer Service Lead – Part-Time with Flexible Hours & Benefits

Burlington Stores, Inc.; Worcester (MA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Worcester is seeking a Part-Time Customer Service Lead to guide daily service, motivate associates, and uphold Burlington’s values while ensuring a friendly, fast checkout and a positive shopping experience.

Under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll model the company philosophy, manage front-end operations, and help resolve customer issues with professionalism.

Qualifications

• Flexible schedule including early mornings, nights, weekends and holidays.

Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate front of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Job description

Burlington Stores, Inc. in Worcester is seeking a Part-Time Customer Service Lead to guide daily service, motivate associates, and uphold Burlington’s values while ensuring a friendly, fast checkout and a positive shopping experience.

Under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll model the company philosophy, manage front-end operations, and help resolve customer issues with professionalism.