Retail Customer Service Lead — Part-Time, Flexible Hours

Burlington Stores; New York (NY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores in Brooklyn is seeking a Part Time Customer Service Lead to guide day-to-day customer service initiatives and inspire associates to provide exceptional, friendly and professional service at all times.

You’ll lead by example, ensuring a customer-first focus while maintaining speed of checkout and a positive shopping experience. The role requires flexibility for mornings, nights, weekends and holidays and offers competitive pay and benefits.

Qualifications

• Flexible schedule including mornings, nights, weekends and holidays as required.
• Experience leading a team to deliver friendly, efficient service.
• Ability to lift light to moderate loads and stand for extended periods.

Responsibilities

• Model store values and service standards for the front-end and receiving teams.
• Improve friendliness, checkout speed and customer feedback through a customer-first approach.
• Maintain a neat, organized front-end and resolve register/transaction issues.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Customer service leadership

People management

Retail experience

Friendly demeanor

Tools

POS systems

Job description

Burlington Stores in Brooklyn is seeking a Part Time Customer Service Lead to guide day-to-day customer service initiatives and inspire associates to provide exceptional, friendly and professional service at all times.

You’ll lead by example, ensuring a customer-first focus while maintaining speed of checkout and a positive shopping experience. The role requires flexibility for mornings, nights, weekends and holidays and offers competitive pay and benefits.