Customer Service Lead | Flexible Hours & Growth

Burlington; Holyoke (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Holyoke is hiring a Part-Time Customer Service Lead to guide day-to-day service, model company values, and ensure a friendly, efficient shopping experience. You will supervise team members, manage checkout speed, and coordinate breaks while delivering top-notch customer care.

The role requires flexible scheduling, physical ability to lift 40 lbs, and a drive to lead by example. Benefits include associate discounts and Burlington–wide programs.

Qualifications

• Experience leading customer service teams in a retail environment.
• Ability to train and coach associates for friendly, efficient service.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day customer service initiatives and model Burlington values.
• Inspire and motivate associates to provide exceptional, friendly service at all times.
• Ensure a smooth checkout experience and professional customer interactions.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Team motivation

Front-end operations

Job description

Burlington Holyoke is hiring a Part-Time Customer Service Lead to guide day-to-day service, model company values, and ensure a friendly, efficient shopping experience. You will supervise team members, manage checkout speed, and coordinate breaks while delivering top-notch customer care.

The role requires flexible scheduling, physical ability to lift 40 lbs, and a drive to lead by example. Benefits include associate discounts and Burlington–wide programs.