Customer Service Lead: Flexible Hours & Growth Opportunities

Burlington Stores; Worcester (MA); Hybrid; USD 23,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Training and development opportunities

Job summary

Burlington Stores in Worcester, MA is seeking a Part Time Customer Service Lead to guide day-to-day customer service initiatives, motivate associates, and uphold our Burlington philosophy. You will ensure a friendly, efficient shopping experience, manage front-end operations, and support scheduling, with a competitive hourly wage, associate discounts, and Burlington’s benefits.

Join a rapidly growing brand that values teamwork, development opportunities, and a commitment to inclusive, friendly

Qualifications

• Flexibility to work mornings, nights, weekends and holidays.
• Ability to lift/move boxes weighing 40 lbs or more and stand for long periods.
• Customer-focused approach aligned with Burlington's values.

Responsibilities

• Model the company values and frontline standards for the team.
• Improve friendliness, checkout speed, and feedback with a customer-first approach.
• Maintain a neat front end and resolve register issues promptly.
• Coordinate meal/break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Retail sales

Job description

Burlington Stores in Worcester, MA is seeking a Part Time Customer Service Lead to guide day-to-day customer service initiatives, motivate associates, and uphold our Burlington philosophy. You will ensure a friendly, efficient shopping experience, manage front-end operations, and support scheduling, with a competitive hourly wage, associate discounts, and Burlington’s benefits.

Join a rapidly growing brand that values teamwork, development opportunities, and a commitment to inclusive, friendly