Customer Service Lead — Flexible Hours & Growth

Burlington; Dedham (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Training and development opportunities

Job summary

Burlington is seeking a Part Time Customer Service Lead in Dedham, MA. You will guide the front-line team to deliver friendly, efficient service and maintain a customer-first environment at all times.

Reporting to the Assistant Store Manager and Customer Service Supervisor, you’ll drive positive experiences, handle daily operations, and model Our Burlington values while ensuring high standards of checkout speed and customer satisfaction.

Qualifications

• Experience leading a small customer service team.
• Ability to motivate staff to deliver friendly, professional service.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day customer service initiatives.
• Inspire associates to provide exceptional, friendly service.
• Model Burlington philosophy and values in daily interactions.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Customer service leadership

Team motivation

Flexible scheduling

Customer issue resolution

Job description

Burlington is seeking a Part Time Customer Service Lead in Dedham, MA. You will guide the front-line team to deliver friendly, efficient service and maintain a customer-first environment at all times.

Reporting to the Assistant Store Manager and Customer Service Supervisor, you’ll drive positive experiences, handle daily operations, and model Our Burlington values while ensuring high standards of checkout speed and customer satisfaction.