Retail Customer Service Lead - Part-Time & Flexible Hours

Burlington; Holyoke (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Benefits package including medical, 1

401(k) plan

Job summary

Burlington Stores, Inc. in Holyoke, MA seeks a Part Time Customer Service Lead to guide daily customer interactions and motivate associates toward a friendly, professional shopping experience.

You’ll lead by example and uphold the Our Burlington philosophy in a fast-paced store environment. Under supervision, you will support front-end operations, ensure efficient checkouts, and maintain high service standards while supporting break scheduling and store procedures.

Qualifications

• Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
• Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Responsibilities

• Model company core values and Our Burlington philosophy for the front-end and receiving teams.
• Drive improvement of friendliness, speed of checkout, and customer feedback with a customer-first focus and professional service.
• Maintain a neat and orderly front end area, troubleshoot issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Job description

Burlington Stores, Inc. in Holyoke, MA seeks a Part Time Customer Service Lead to guide daily customer interactions and motivate associates toward a friendly, professional shopping experience.

You’ll lead by example and uphold the Our Burlington philosophy in a fast-paced store environment. Under supervision, you will support front-end operations, ensure efficient checkouts, and maintain high service standards while supporting break scheduling and store procedures.