Retail Customer Service Lead - Flexible Hours & Team Impact

Burlington; Elgin (IL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington is seeking a Part-Time Customer Service Lead to guide daily customer service initiatives under supervision, modeling our Burlington philosophy and values. You will inspire associates to deliver friendly, professional service and ensure a top-tier shopping experience, while driving efficient checkout and brand standards.

You must be able to work a flexible schedule including early mornings, nights, weekends and holidays, with the ability to lift 40 lb+ and stand for extended periods.

Qualifications

• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs. or more.
• Experience leading customer service teams and delivering a friendly, professional experience.

Responsibilities

• Model Burlington core values and leadership for front-end teams.
• Improve friendliness, checkout speed, and customer feedback through a customer-first approach.
• Keep front-end area neat and orderly; troubleshoot register and transaction issues.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Team motivation

Job description

Burlington is seeking a Part-Time Customer Service Lead to guide daily customer service initiatives under supervision, modeling our Burlington philosophy and values. You will inspire associates to deliver friendly, professional service and ensure a top-tier shopping experience, while driving efficient checkout and brand standards.

You must be able to work a flexible schedule including early mornings, nights, weekends and holidays, with the ability to lift 40 lb+ and stand for extended periods.