Customer Service Lead: Delivery & Experience Champion

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Raymour & Flanigan in Connecticut is seeking a Customer Service Lead to guide daily service for our customers' furniture purchases. You will coordinate deliveries, assist with payments, and address questions with a friendly, professional demeanor.

You’ll lead a small team, bridge gaps between associates and senior leadership, and resolve escalated issues to ensure a smooth shopping experience. Flexibility to work retail hours and a commitment to excellent service are essential.

Qualifications

• Experience in retail customer service.
• Ability to multi-task in a fast-paced environment.
• Excellent listening and communication skills.
• Ability to liaison between associates and leadership.
• Resolve escalated customer issues with professionalism.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Address customer questions and concerns with a friendly, professional approach.
• Support a small team to enhance the customer shopping experience.
• Bridge communication between senior leadership and team members.

Skills

Customer service

Communication

Multitasking

Empathy

Active listening

Conflict resolution

CRM knowledge

Tools

Ticketing system

Job description

Raymour & Flanigan in Connecticut is seeking a Customer Service Lead to guide daily service for our customers' furniture purchases. You will coordinate deliveries, assist with payments, and address questions with a friendly, professional demeanor.

You’ll lead a small team, bridge gaps between associates and senior leadership, and resolve escalated issues to ensure a smooth shopping experience. Flexibility to work retail hours and a commitment to excellent service are essential.