Customer Experience Lead (Delivery & Service)

raymourotp; Newington (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Raymour & Flanigan in Newington, CT is seeking a Customer Service Lead to bridge the gap between customers' dreams and delivery reality. You will help schedule deliveries, process payments, and respond to questions while guiding a small team to elevate the shopping experience.

The role requires genuine, friendly service, strong communication and multitasking in a fast-paced setting, with availability for days, nights, weekends and holidays.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills.
• Excellent listening skills and ability to multitask in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Respond calmly and professionally to customer questions and concerns.
• Work independently and support a small team to enhance the shopping experience.

Skills

Customer service excellence

Multitask / time management

Communication skills

Problem solving

Team leadership

Liaison with leadership

Job description

Raymour & Flanigan in Newington, CT is seeking a Customer Service Lead to bridge the gap between customers' dreams and delivery reality. You will help schedule deliveries, process payments, and respond to questions while guiding a small team to elevate the shopping experience.

The role requires genuine, friendly service, strong communication and multitasking in a fast-paced setting, with availability for days, nights, weekends and holidays.