Retail Customer Service Lead — Elevate the Home Experience

raymourotp; Avon (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401k with match

Profit sharing

Cross training

Annual breakfast

Job summary

Raymour & Flanigan is seeking a Customer Service Lead in Avon, CT to bridge the gap between customer expectations and delivery realities. You will schedule deliveries, handle payments, and address inquiries while supporting a small team to enhance the customer shopping experience.

The role requires a friendly, professional demeanor, strong communication and listening skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Provide genuine, friendly, professional service.
• Effective communication in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations to go above and beyond for customers.

Responsibilities

• Schedule deliveries, manage payments, and assist customers.
• Lead a small team to improve the customer shopping experience.
• Address questions and concerns from customers.
• Partner with sales and operations to meet customer needs.

Skills

Customer service

Communication

Multitasking

Active listening

Empathy

Conflict resolution

Tools

CRM

Ticketing system

Job description

Raymour & Flanigan is seeking a Customer Service Lead in Avon, CT to bridge the gap between customer expectations and delivery realities. You will schedule deliveries, handle payments, and address inquiries while supporting a small team to enhance the customer shopping experience.

The role requires a friendly, professional demeanor, strong communication and listening skills, and the ability to multi-task in a fast-paced retail environment.