Customer Service Lead - Elevate the Customer Experience

raymourotp; West Hartford (CT); On-site; USD 26,000 - 32,000; Full time

Job summary

Raymour & Flanigan is hiring a Customer Service Lead in West Hartford, CT. You will play a key role in guiding the customer purchase experience by scheduling deliveries, handling payments, and addressing questions with a friendly, professional approach.

You will work independently and support a small team to ensure exceptional service, bridge between customers and leadership, and advocate for each customer's needs while maintaining flexibility to work days, nights, weekends, and holidays.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Schedule deliveries and manage payments.
• Address customer questions and concerns.
• Support a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Empathy

Active listening

Conflict resolution

Team collaboration

Tools

CRM

Job description

Raymour & Flanigan is hiring a Customer Service Lead in West Hartford, CT. You will play a key role in guiding the customer purchase experience by scheduling deliveries, handling payments, and addressing questions with a friendly, professional approach.

You will work independently and support a small team to ensure exceptional service, bridge between customers and leadership, and advocate for each customer's needs while maintaining flexibility to work days, nights, weekends, and holidays.