Customer Service & Inventory Team Lead

Floor & Decor; Henderson (NV); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Paid vacation

Paid holidays

Job summary

Floor & Decor seeks a Connected Customer Supervisor to lead a dynamic team of customer service associates, oversee cashiering, returns, and inventory management, and ensure exceptional shopping experiences. The role emphasizes strong team-building, organization, and communication skills in a retail warehouse setting.

The position requires 1 year supervisory experience or 4 years customer service, HS diploma, and 2 years computer experience.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Job description

Floor & Decor seeks a Connected Customer Supervisor to lead a dynamic team of customer service associates, oversee cashiering, returns, and inventory management, and ensure exceptional shopping experiences. The role emphasizes strong team-building, organization, and communication skills in a retail warehouse setting.

The position requires 1 year supervisory experience or 4 years customer service, HS diploma, and 2 years computer experience.