Customer Experience Supervisor - Flexible Hours & Inventory

Floor & Decor; Burlingame (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays

Volunteer time off

Job summary

Floor & Decor seeks a Connected Customer Supervisor to lead a dynamic team of customer service associates, overseeing cashiering, returns, cash office, inventory, and e-commerce support while delivering an exceptional shopping experience.

You will direct front-end operations, ensure SOP compliance, drive inventory accuracy, process refunds, and collaborate with management on pricing, SKUs, and product availability.

Qualifications

• Minimum of 1 year of customer service supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
• Return products to the correct in store location after customer merchandise returns.
• Clean and stock products according to Floor & Decor’s standards.
• Point of contact for e-commerce team members to contact regarding inventory availability in the store.
• Responsible for supervising inventory movement within the store.
• Available to open and/or close store in an effective manner.

Skills

Team builders

Customer service champions

Detail oriented

Communication skills

Education

High school diploma

Job description

Floor & Decor seeks a Connected Customer Supervisor to lead a dynamic team of customer service associates, overseeing cashiering, returns, cash office, inventory, and e-commerce support while delivering an exceptional shopping experience.

You will direct front-end operations, ensure SOP compliance, drive inventory accuracy, process refunds, and collaborate with management on pricing, SKUs, and product availability.