Customer Experience Supervisor – Front End & Inventory

Floor & Decor; Portland (ME); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Health insurance

Job summary

Floor & Decor's Connected Customer Supervisor leads a dynamic team of customer service associates, overseeing cashiering, returns, cash office functions, inventory management, and e-commerce support to provide customers with an exceptional shopping experience.

The role requires a minimum of one year of supervisory experience in customer service or four years of customer service, a high school diploma or GED, and at least two years of computer experience.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and connected staff related to front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process refunds and exchanges per guidelines.
• Oversee signage updates and price changes for SKUs.
• Assist customers with product selection and questions.
• Coordinate with management on SKUs, prices, and returns.
• Review inventory discrepancies and adjust in the tracking system.
• Audit reports on inventory control and returns.
• Monitor inbound/outbound truck logs.
• Maintain store signage and pricing with TOD printing.
• Return merchandise to correct locations after returns.
• Clean and stock products per standards.
• Serve as point of contact for ecommerce regarding stock in store.
• Supervise inventory movement and store opening/closing.

Skills

Team builders

Customer service

Detail oriented

Communication skills

Education

High school diploma

Job description

Floor & Decor's Connected Customer Supervisor leads a dynamic team of customer service associates, overseeing cashiering, returns, cash office functions, inventory management, and e-commerce support to provide customers with an exceptional shopping experience.

The role requires a minimum of one year of supervisory experience in customer service or four years of customer service, a high school diploma or GED, and at least two years of computer experience.