Front-End & Inventory Team Lead | Flexible Hours

Floor & Decor; Kentucky; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical, Dental, Vision

Job summary

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in-store, overseeing cashiering, returns, cash office functions, inventory management, and e-commerce support to deliver an exceptional shopping experience.

The successful candidate will be a team builder with strong communication and organizational skills, minimum 1 year supervisor experience or 4 years in customer service, and at least 2 years computer experience.

Qualifications

• Minimum 1 year of customer service/supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOPs and timely resolve any issues with the CEM/Store Manager and Operations Manager.

Skills

Team building

Customer service

Detail oriented

Communication skills

Education

High school diploma or GED

Tools

Computer experience

Job description

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in-store, overseeing cashiering, returns, cash office functions, inventory management, and e-commerce support to deliver an exceptional shopping experience.

The successful candidate will be a team builder with strong communication and organizational skills, minimum 1 year supervisor experience or 4 years in customer service, and at least 2 years computer experience.