Inside Sales Representative

CATEGORY 5 LLC; Alpharetta (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Career growth opportunities

Job summary

CATEGORY 5 LLC is seeking an Inside Sales Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. The role emphasizes outbound outreach, CRM usage, and a commitment to developing strong customer relationships.

Qualifications

• High school diploma/GED required.
• Previous experience as an Inside Sales Representative or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with strong time-management skills.

Responsibilities

• Make outbound high volume of calls and emails.
• Collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Active listening

Time management

Verbal communication

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking an Inside Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Make outbound high volume of calls and emails
• Collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as an Inside Sales Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively