Customer Service Front End Manager - Growth & Leadership

Meijer Inc.; Round Lake Beach (IL); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with employer match

Paid parental leave

Education assistance

Job summary

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for the Round Lake Beach, IL store. You will lead team engagement, coaching, and development while driving store operations and financial performance, including staffing, scheduling, and safety compliance.

The role requires a bachelor's degree or equivalent experience with 4+ years in retail or customer service leadership, plus strong analytical and communication skills to build a winning, inclusive team culture.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Minimum 4+ years of retail/grocery or customer service leadership experience.
• Proven ability to analyze financial and statistical information for decision making.
• Strong communication and coaching skills to manage a diverse team.
• Commitment to safety, store operations and adherence to company standards.

Responsibilities

• Oversee store front-end operations and team engagement in the round lake beach location.
• Lead coaching, performance management, training and succession planning.
• Manage budget items, shrink, scheduling, forecasting, and productivity.
• Ensure safety, compliance and process improvements across the department.
• Develop talent pipelines and foster an inclusive, high-performing culture.

Skills

Retail leadership

Financial analysis

Customer service

Communication skills

Strategic planning

Safety compliance

Education

Bachelor’s degree or equivalent experience

Job description

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for the Round Lake Beach, IL store. You will lead team engagement, coaching, and development while driving store operations and financial performance, including staffing, scheduling, and safety compliance.

The role requires a bachelor's degree or equivalent experience with 4+ years in retail or customer service leadership, plus strong analytical and communication skills to build a winning, inclusive team culture.