Front End Dept Manager: Customer Experience & Operations

Meijer; Normal (IL); On-site; USD 48,250 - 75,750; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Job summary

Meijer is seeking a Customer Service/Front End Dept Manager for our Normal, IL location. This role is integral in ensuring team member engagement through coaching, performance management, and operational oversight. You'll handle team development and drive compliance while ensuring exceptional service delivery.

A bachelor's degree or equivalent experience is required, along with a minimum of 4 years in retail or customer service. We offer competitive pay, a variety of benefits, and a commitment to professional development.

Qualifications

• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Demonstrated ability to analyze financial and statistical information.
• A commitment to fostering an inclusive environment.

Responsibilities

• Ensure team members receive appropriate onboarding, training, and coaching.
• Drive safety and compliance throughout the store.
• Accountability for area operations and financial results.
• Engage team members in career discussions.

Skills

Leadership

Customer service

Team development

Communication

Business acumen

Education

Bachelor's degree or equivalent experience

Job description

Meijer is seeking a Customer Service/Front End Dept Manager for our Normal, IL location. This role is integral in ensuring team member engagement through coaching, performance management, and operational oversight. You'll handle team development and drive compliance while ensuring exceptional service delivery.

A bachelor's degree or equivalent experience is required, along with a minimum of 4 years in retail or customer service. We offer competitive pay, a variety of benefits, and a commitment to professional development.