Customer Service & Front‑End Coordinator

Goodwill Keystone Area; Exton (PA); On-site; USD 22,000 - 28,000; Full time

Job summary

Goodwill Keystone Area, Exton Store, is seeking a Customer Service Coordinator to help manage front-end operations and support store leadership. You will assist in maximizing sales, ensure customer satisfaction, and help with training of sales staff.

The role requires a high school diploma or GED, basic computer and POS experience, and flexible scheduling including weekends/evenings. Non-exempt, full-time position reporting to Store Manager.

Qualifications

• High School Diploma or GED or 3 years related experience.
• Supervisory experience preferred but not required.
• Retail experience preferred.
• POS and basic computer experience preferred.

Responsibilities

• Maximize sales through proper rotation, displays, signage and inventory control.
• Provide excellent customer service to customers, donors and staff.
• Train and develop sales associates and ensure merchandising guidelines are followed.
• Assist with opening/closing procedures and cash handling procedures.
• Support staff and enforce store policies and procedures.
• Perform opening and closing duties as assigned by the manager.
• Assist in interviewing candidates for entry level retail roles and contribute to evaluations.
• Support compliance with asset protection policies and report issues to management.

Skills

Communication skills

Integrity

Math skills

Flexibility

Customer service

Teamwork

Education

High School Diploma or GED

Supervisory experience

Retail experience

POS and basic computer experience

Tools

POS system

Computer basics

Cash handling

Job description

Goodwill Keystone Area, Exton Store, is seeking a Customer Service Coordinator to help manage front-end operations and support store leadership. You will assist in maximizing sales, ensure customer satisfaction, and help with training of sales staff.

The role requires a high school diploma or GED, basic computer and POS experience, and flexible scheduling including weekends/evenings. Non-exempt, full-time position reporting to Store Manager.