Customer Experience & Merchandising Coordinator

Goodwill Keystone; Phoenixville (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator to assist in front-end operations and maximize store performance. You will work with store leadership to deliver an outstanding shopping experience and support donor interactions.

The role emphasizes teamwork, reliability, and the ability to manage cash handling per store procedures while adhering to safety and policy standards.

Qualifications

• Requires high school diploma or GED.
• Prior retail or customer service preferred.
• Experience with POS systems and basic computer tasks helpful.

Responsibilities

• Assist front-end operations to maximize sales and customer satisfaction.
• Provide excellent service to customers, donors, and staff.
• Train and develop sales associates and ensure store merchandising guidelines are followed.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High School Diploma or GED

Tools

POS

Job description

Goodwill Keystone Area is seeking a Customer Service Coordinator to assist in front-end operations and maximize store performance. You will work with store leadership to deliver an outstanding shopping experience and support donor interactions.

The role emphasizes teamwork, reliability, and the ability to manage cash handling per store procedures while adhering to safety and policy standards.