Customer Service Representative

Tower Loan; Mattoon (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

Up to 3% 401(k) Match

Paid Time Off (16 days)

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan in Mattoon, IL is seeking a Customer Service Representative to join our on-site team. In this role you will deliver exceptional service, help customers find the right financial solutions, and support daily branch operations.

Responsibilities include processing payments, balancing cash drawers, handling deposits, and assisting with loan applications. A high school diploma or GED is required, plus a valid driver's license. We offer strong benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to handle cash and assist with payments.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Balance and secure cash drawers and prepare deposits.
• Execute office administrative activities, including mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Office skills

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApplylocations: Mattoon ILtime type: Full timeposted on: Posted Todayjob requisition id: JR1996**We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!**At Tower Loan, our **Customer Service Representatives (CSRs)** are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!**In the Role*** Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.* Receive and process payments in customer accounts.* Market to current, former, and potential customers to drive loan production.* Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.* Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.* Process loan applications and collect payments due.* Perform all other duties as assigned.**Required*** High School Diploma or GED* Must have a valid driver’s license and reliable vehicle**Preferred*** Cash Handling, Sales, or Customer Service experience**Location: On-Site**The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.**Who We Are**Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!Other team member benefits include:* Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance* Up to 3% 401(k) Match* Paid Time Off (16 days per year after one full year, cash back for unused time)* Paid Holidays* Annual Raises and Performance Bonuses* Monthly Incentive and Employee Referral Bonuses* Participation in Charitable CampaignsTower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!