Customer Service & Growth Specialist

Tower Loan

Peoria (IL)

On-site

USD 32,000 - 45,000

Full time

4 days ago

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Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentive Bonuses

Employee Referral Bonuses

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to be the heart of our team in Peoria, IL. This full-time, on-site role focuses on delivering exceptional customer service, processing payments, and promoting financial solutions to customers.

You will build relationships, handle cash with accuracy, and support loan production while adhering to company training and performance incentives. Comprehensive benefits and growth opportunities are provided.

Qualifications

High school diploma or GED required.
Experience in cash handling, sales, or customer service preferred.
Strong communication and relationship-building skills.

Responsibilities

Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including balancing and deposits.
Execute office administrative activities, including checking branch mail, filing, and purchasing supplies.
Process loan applications and collect payments due.
Perform all other duties as assigned.